THE ROLE OF THE OMBUDSMAN IN IMPROVING THE QUALITY OF PUBLICSERVICES IN CENTRAL JAVA

Abstract

This study aims to analyze the role of the Ombudsman in improving public service quality in Central Java. The topic was chosen due to the ongoing occurrence of maladministration affecting public satisfaction. The research uses a qualitative descriptive approach with document study and analysis of public reports. The 2024. Results indicate that 62% of reports relate to civil administration, 18% education, 12% health services, and 8% infrastructure and social assistance. The effectiveness of government agencies in responding to Ombudsman recommendations varies: 70% of promptly addressed cases show improved service quality, while 30% face structural obstacles. The study concludes that Ombudsman supervision significantly promotes transparency, accountability, and service procedure improvement, while also raising public awareness of their rights.